Tuesday, 15 April 2008

Outlook 2007 stays "disconnected"

Sometimes I do these things just to try them out... For example, I recently got a new laptop and decided to install Vista 64-bit on it and Office 2007. I have the IT team reporting to me so it makes sense that I try out some stuff and I tend to be able to help myself enough that I don't cause a drain on their resources. I decided a while ago not to upgrade our internal systems to Vista or Office 2007 for a while yet. Vista partly because of the hardware requirements which we can't meet, partly because it is still flaky - even after service pack 1. Office 2007 because the UI is so different that it will just cause a lot of calls to the IT Helpdesk and I can't see any real benefits in the new version - it is mainly window dressing with little substance.

But I digress... One of the problems I have had with my setup is that often when I switch between the wireless and the wired network (many times a day - the curse of being in and out of meetings) Outlook 2007 will go into "disconnected" mode and will stubbornly stay there. Normally a reboot will sort it out but not today so I decided to do a bit of digging. It turns out this is well-known problem in Outlook 2007 and I have seen reports back from May 2007 - but still no fix from Microsoft. They do have this article but the "solution" in there doesn't work and is in any case unrelated IMHO (it only deals with RPC, I have the same problem with pure HTTP)...

However, some kind soul on a message board revealed the secret: you need to run "ipconfig /dnsflush" in a command window and it sorts it out. Mind you, you need to do this each time you see the problem. Would be nice to see a fix to this problem...

6 comments:

Frans said...
This comment has been removed by the author.
rslygh said...

I've had the same problem, and just posted the solution I found on my blog: http://techierambles.blogspot.com. It looks like the problem is caused by a limit on the Exchange server that lets you only have 32 MAPI connections open. Simply disabling "Download Shared Folders" in the advanced account settings is supposed to fix it, and I also ran across someone who said Microsoft support admitted it's a known issue that is supposedly going to be fixed in an update to be released in Dec 2008. Hope that helps.

rslygh said...
This comment has been removed by the author.
rslygh said...

I've actually had quite a bit of traffic come from this post to my blog, but realized I only provided a link to the main page. The actual post about the Outlook 2007 disconnected fix is here: http://techierambles.blogspot.com/2008/09/outlook-2007-stuck-disconnected.html

I've used it 3 or 4 times with my users and they've been fine afterwards. There is a 2 hour window though before it'll go away, but it shouldn't happen again after that. You can probably force the Exchange server to reconnect if you really needed to.

Alex said...

For solve similar problems and also problems with outlook files advise use-restore .ost,it has many features and as far as i know is free,program can open this file, analyze it and recover your data from this file with *.ost extension, if it is possible,tool can process even corrupted *.ost files,restore ost file to Outlook 2003 and export all data into *.pst format, that is easily opened with any email client, compatible with Microsoft Outlook,also extract a list of files in *.eml, *.txt and *.vcf formats, that will be placed into some folder upon your choice.

kingfriday said...

I had this problem today and the DSN flush fixed the problem.

Not sure if you got the command mixed around or if it's just different in Windows 7, but I had to use:

ipconfig /flushdns

Thanks for putting me on the right track!